Privacy Protection Policy

ye9vip's Privacy Policy

We are committed to handling your personal information safely and securely. This policy clearly explains how data is collected, used, and protected.

Last Updated: 30 October 2026
Section 1

Introduction — Purpose of This Policy

ye9vip considers the protection of personal information of players in Myanmar a core responsibility. This Privacy Policy is an official document that clearly explains what personal information we collect when you use our platform, the purposes for which it is used, and how we keep it secure.

By continuing to use ye9vip's services, you agree to the terms set out in this policy. This policy may be revised from time to time, and any changes will be reflected on this page. Please check the policy regularly for updates.

Section 2

Information We Collect

When you use our platform, we may collect the following types of personal information:

2.1 Information You Provide Directly

  • Name, date of birth, and contact details provided when registering an account
  • Bank account and financial details related to KBZPay / Wave Money / AYA Pay / CB Pay provided when making payments
  • Message records sent when contacting customer support
  • National registration card or identity document provided for identity verification (KYC)

2.2 Technical Data Collected Automatically

  • IP address, browser type, and version
  • Device Identification Information (Device ID)
  • Website visit time, duration, and pages viewed
  • Data collected from cookies and similar tracking technologies

2.3 Gaming Data

  • Records of play duration and game types played
  • Deposit / withdrawal records
  • Bonus and promotion claim records
Section 3

How We Use Your Information

We use the personal information we collect only for the following purposes:

3.1 To Provide Our Services

Your personal information is required for account registration, payment processing, bonus distribution, and VIP level assignment. This data is also used to verify records so that withdrawal requests can be processed within 5–30 minutes.

3.2 Security and Fraud Prevention

This data is used to protect players' accounts from unauthorised access and to detect and prevent financial fraud and suspicious activity. All data transmitted is protected with SSL encryption.

3.3 Legal Compliance

Personal information may be retained to meet applicable laws, regulations, and legal requirements. This includes anti-money laundering (AML) procedures and player age (21+) verification processes.

3.4 Service Improvement

Relevant data is analysed to understand how players use the website, and used to improve games, promotions, and service quality.

Section 4

Third-Party Sharing Policy

ye9vip will not sell, rent, or share your personal information with third parties for advertising purposes. However, personal information may be disclosed only in the following circumstances:

  • Service Providers: Payment processors such as KBZPay, Wave Money, AYA Pay, CB Pay, and banks must handle data only as directed by us and are bound by data protection agreements.
  • Legal Requests: Information is disclosed only when required to fulfil a valid request from a court, police, or relevant legal authority.
  • Business Transfers: In the event of a platform restructure or company merger, data may be transferred, but this policy will continue to apply.
Section 5

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These store small files in your browser to improve how the website functions.

5.1 Types of Cookies

  • Essential Cookies: These cookies are necessary for the website to function properly and include login status and session data.
  • Performance Cookies: These collect data to measure page load times and check for errors. This data is anonymous and contains no personal identifiers.
  • Functional Cookies: These remember your website language preference and other preference settings.

You can decline cookies through your browser settings, but please note that some features of our website may not function properly as a result.

Section 6

Data Retention and Deletion

We retain your personal information for as long as needed to provide our services or to fulfil our legal obligations.

  • Active Account Data: Retained for as long as the account remains open.
  • Financial Records: Retained for the appropriate period in accordance with financial legal requirements.
  • Closed Account Data: Once the required retention period after account closure has passed, data is securely deleted.
Section 7

Your Rights

As a player, you have the following rights regarding your personal information:

  • Right of Access: You can request to view the personal information we hold about you.
  • Right to Rectification: You can request correction of any inaccurate personal information.
  • Right to Erasure: You can request deletion of personal information that is not subject to legal obligations.
  • Right to Restriction: You can request that we limit the way we handle your data.
  • Data Portability: You can receive your personal information in a readable format.

To exercise these rights, contact us at [email protected] or use our Burmese-language 24/7 Live Chat.

Section 8

Minor Protection

The ye9vip platform is intended for players aged 21+ only. We do not knowingly collect personal information from anyone under 21, and if we become aware that we have received such information, we will delete it immediately.

If you suspect that someone under 21 is playing, please notify us immediately at [email protected].

Section 9

Data Security Measures

We use the following technical and administrative measures to protect personal information:

  • SSL/TLS encryption — all data transmissions are protected
  • Access control — only authorized staff can access personal information
  • Server security — firewalls and protective technologies are in place
  • Regular security audits — any vulnerabilities found are resolved promptly
  • Staff training — personnel are trained on proper personal data handling procedures

In the event of a data security breach, affected players and relevant authorities will be notified in accordance with legal requirements.

Section 10

Policy Updates and Contact

We may revise this policy when our services change or when legal requirements are updated. If changes occur, we will update the "Last Modified Date" at the top of this page, and for significant changes, a notice will be shown when you log in.

For questions about this privacy policy, data requests, or to get in touch, you can reach us here:

Privacy Protection FAQ

ye9vip does not sell, rent, or share your personal information with third parties for advertising purposes. It is shared only in limited cases — with payment service providers and to meet legal requirements — and those providers are bound by data protection agreements.

Yes, you can request deletion of personal information that is not subject to legal obligations. To do so, contact [email protected] or reach us via 24/7 Live Chat in Burmese. Data that must be retained by law, such as financial transaction records, cannot be deleted.

You can decline cookies from your browser settings, but some website functions — especially login and account settings memory — may not work properly. If you decline essential cookies, you may not be able to use the website fully.

Payment information such as KBZPay, Wave Money, AYA Pay, and CB Pay details is protected with SSL/TLS encryption and stored only on the secure servers of the respective service providers. Full card numbers and similar details are not stored on our servers.

If a data security breach occurs and we determine that your personal information may be affected, we will notify you promptly in accordance with legal requirements and report the incident to the relevant authorities. We will also clearly explain the steps you need to take.

When changes are made to the Privacy Policy, the "Last Updated" date at the top of this page will be updated. For significant changes, a notice will be shown when you log in. We recommend checking this page regularly to stay informed of any updates.